Hello! Please read below if there is a reason you need to contact us!
Please see the Shipping & Returns page for full instructions on shipping and refunds/returns.
In the header of your email, please list one of the following (need to change my order, refund, etc.) with your order number
Our physical address for returns & other disputes is:
13361 Woodland Drive
Tustin, CA 92780
Our email is email@example.com
The personal information we collect
We collect personal information to provide you with our Services. When we require certain personal information from users it is because we are required by applicable law to collect this information or it is relevant for specified purposes. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you do choose not to share certain information with us.
For example, we collect personal information which is required under the law to open an account, add a payment method, or execute a transaction. We also collect personal information when you use or request information about our Services, subscribe to marketing communications, request support, complete surveys, or sign up for a SEND WRLD event. We may also collect personal information from you offline, such as when you attend one of our events, or when you contact customer support. We may use this information in combination with other information we collect about you, as set forth in this Notice. When you purchase a product or use SEND WRLD Services, we, or our affiliates vendors acting on our behalf may collect the following types of information to meet our legal obligations: your name and/or credit card numbers that you link to your SEND WRLD account or input when you use SEND WRLD Services. SEND WRLD will use this information to fulfill your requests and provide the relevant Services.
How your personal information is used
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. Examples of how we may use this information include but aren't limited to:
To comply with our legal obligations.
To prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms.
To process transactions and send notices about your transactions.
To verify your identity by comparing your personal information against third-party databases.
To send administrative or account-related information to you.
To enforce our agreements with third parties.
To resolve disputes, collect fees, and troubleshoot problems.
We store our customers' personal information securely throughout the life of the customer's SEND WRLD Account. SEND WRLD will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
Collection and Use of information collected automatically
We receive and store certain types of information automatically, such as whenever you interact with the Sites or use the Services. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
For example, we automatically receive and record information on our server logs from your browser, including how you came to and used the Services; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL, broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. We may also collect information about how your device has interacted with our website, including pages accessed and links clicked. We may use identifiers to recognize you when you arrive at the Site via an external link, such as a link appearing on a third party site.
California Privacy Rights
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to us at our designated address and receive the following information: (a) the categories of information we disclosed to third parties for the third parties' direct marketing purposes during the preceding calendar year; and (b) the names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.
All artwork and designs on products are submitted by independent artists. If you have a copyright or trademark dispute please email firstname.lastname@example.org.